Frequently Asked Questions

We’re a free service for homeowners in Central New York. Instead of calling roofer after roofer, you make one call to us. We listen, help you understand what you need, and connect you with a vetted local roofer who fits the job.

No. We don’t do roofing work. We work for you and connect you with roofers we’ve worked with for years.

A real person picks up. No call center, no phone tree. We live and work here too.

All of Central New York: Greater Syracuse, the Finger Lakes, the Mohawk Valley, the Southern Tier, Oswego County and the North Country. Check your town or ZIP code on our Areas We Serve page, or just call and ask.

We look at three things: where your home is, what kind of job it is, and which of our vetted roofers can come out soonest. Then we connect you.

Often as soon as the next day. If water is coming in, tell us and we’ll look for the fastest option.

We work with a network of vetted roofers held to a standard of quality and service. They are roofing companies we have worked with for years and trust with our own customers. Every roofer we send is expected to give you a clear plan and price, show up when they say they will, and treat you with respect.

Our goal is to send the right roofer the first time. But if you aren’t comfortable with the first one, call us back and we’ll send another roofer from our network. Still free.

No. There’s no obligation. You decide.

Yes. You never pay us anything. Roofers in our network pay us a referral fee when we send them a job, and that fee is never added to your price. You only pay the roofer, for work you agree to.

No. We work for you, not the roofer. Our priority is finding the best outcome for you, not selling a job. If the first roofer isn’t the right fit, call us back and we’ll send another.

You can. But it’s hard to tell from a website who shows up, who does good work, and who will still be around next year. We already know, because we’ve worked with them.

Look for a local address, proof of insurance, a written estimate, photos of the problem, and no pressure to sign today. Be careful with anyone who asks for a large deposit up front or knocks on doors after storms.

The scope of work, materials by brand, tear-off and disposal, decking replacement cost, permits, warranties, and a start date. If it’s vague, ask questions.

We can connect you with a roofer who can inspect and document the damage. Coverage depends on your policy, so check with your insurance company.